These Terms and Conditions (“Terms”) govern the use of the services provided by LeanOnMe (“we”, “us”, or “our”), operating under the legal name LeanOnAi Inc. By accessing or using our website, services, and any related products (collectively, the “Services”), you (“User”, “you”, or “your”) agree to comply with and be bound by these Terms. If you do not agree, you should not use our Services.

These Terms detail the rights and responsibilities of both LeanOnMe and Users in relation to the use of our Services. They also describe the acceptable use of our Services and provide information on how we protect Users’ data. These Terms do not apply to the practices of companies that we do not own or control or to individuals that we do not employ or manage.

Company Information:

• Name: LeanOnAi Inc. (operating under LeanOnMe)
• Website: leanonme.ai
• Contact: info@leanonme.ai

Effective Date: This document was last updated on July 31, 2024.

1. Acceptance of Terms

By using LeanOnMe’s services, including participation in surveys and research activities, you agree to these Terms and Conditions. If you do not agree, you should not use our services.

2. Privacy and Data Use
We are committed to protecting your privacy. Our use of data, including data collected through surveys, is detailed in our Privacy Policy. This policy explains the types of data we collect, including personal and demographic information, how it is used, the legal basis for processing, and your rights regarding your data. Our Cookie Policy provides information on our use of cookies and similar technologies.

3. Survey Participation
Participation in our surveys is voluntary. By participating in a survey, you agree to provide accurate and truthful information. You may withdraw from any survey at any time without penalty. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal. The data collected will be anonymized and used solely for internal research and analysis to improve our services.

4. Data Collection and Processing
We collect personal and demographic information through surveys to better understand the needs and preferences of our users. All personal data collected will be processed in compliance with GDPR and other applicable laws. The legal basis for processing your data is your explicit consent, which you provide when agreeing to participate in the survey. For more details, please refer to our Privacy Policy.

5. Data Security and Retention
We are committed to protecting your personal data through appropriate technical and organizational measures. Data collected through surveys will be pseudonymized, which involves replacing identifying information with unique identifiers (pseudonyms) so that the data cannot be directly associated with specific individuals without additional information. This additional information is kept separately and is subject to strict access controls to further protect your privacy.

The pseudonymized data will be securely stored and retained only for the period necessary to fulfill the purposes outlined in our survey, after which it will be securely deleted in accordance with our data retention policy. This process complies with GDPR requirements for data minimization and privacy protection.

6. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or adequacy decisions. For more details, please refer to our Privacy Policy.

LeanOnMe’s services, including the AI bot, are designed to provide general well-being support and are not a substitute for professional medical advice, diagnosis, or treatment. Our services are not suitable for users experiencing severe mental health conditions such as bipolar disorder, psychosis, or acute suicidality. We strongly recommend consulting a healthcare professional for such conditions.

To access certain features of our Services, users may be required to register and provide accurate and complete information. Users are responsible for maintaining the confidentiality of their account credentials. Users must confirm that they do not have immediate plans or thoughts of self-harm or suicide and should seek professional help if needed.

LeanOnMe complies with all applicable international laws and regulations, including GDPR and CCPA. Users outside the United States agree to abide by their local laws concerning online conduct and acceptable content.

Users are responsible for maintaining the security of their devices and internet connections, including using updated software and secure passwords to prevent unauthorized access. LeanOnMe is not liable for any breaches resulting from users’ failure to secure their devices or connections

Users must not misuse our Services or behave in a manner that could damage LeanOnMe’s reputation or the usability of our Services for other users. This includes providing false information in surveys or other forms of user-generated content, engaging in illegal activities, or violating any applicable laws.

Users are required to provide accurate and truthful information when using our Services. Users must not engage in any illegal activities, misuse the platform, or provide false information. Prohibited activities include, but are not limited to, harassment, uploading harmful content, and any form of impersonation.

All content provided through LeanOnMe, including text, graphics, and software, is protected by copyright and other intellectual property laws. Users are granted a non-exclusive, non-transferable right to access and use the content for personal purposes only. Unauthorized use, copying, distribution, or modification of the content is strictly prohibited.

Our services, including surveys, are exclusively designed for users aged 16-25. We do not provide services to any other age groups at this time. Users under 16 may participate only with parental consent. We adhere to all applicable laws concerning the protection of minors.

21. Indemnification
Users agree to indemnify LeanOnMe against any claims or damages arising from their use of our services, including any breach of these Terms.

22. Warranties and Disclaimers
Services are provided “as is” without warranties of any kind. LeanOnMe disclaims all warranties to the extent permitted by law. We do not guarantee that the Services will be available uninterrupted, secure, or free from errors.

23. Termination
LeanOnMe may terminate or suspend access to our Services for users who violate these Terms, including misuse of survey participation or providing false information.

24. Dispute and Resolution

In the event of a dispute, we encourage users to first contact us directly to seek a resolution. If necessary, disputes may be resolved through mediation or arbitration before pursuing legal action. This does not affect your statutory rights under applicable laws.

25. Payments
Currently, we operate on a B2B basis. Details of payment terms are specified in agreements with our partners. All payment obligations are detailed in these agreements.

26. Governing Law
These Terms are governed by the laws of Delaware, US, and any disputes will be subject to the jurisdiction of Delaware courts.

27. Amendments
We reserve the right to amend these Terms at any time, with changes effective upon posting to our website or notification via WhatsApp. Continued use of the Services after such changes will constitute your acceptance of the new Terms.

28. Contact Us
For questions or feedback, please contact us at contact@leanonme.ai.